At HSANCIENT ROOTS, we are committed to providing you with high-quality skincare & hair care products. We understand that sometimes things don’t go as planned, and you might need to return or refund a product. This refund policy outlines our terms and procedures to ensure a smooth and satisfactory experience for you.
We accept refund requests under the following conditions:
• Product Defect: If you receive a product that is defective or damaged upon delivery.
• Incorrect Product: If the product received is not the one you ordered.
• Order Issues: If there are issues with the order such as missing items or wrong quantities.
Please note that we do not offer refunds for products that do not meet your personal expectations or preferences, as skincare & hair care products are personal items.
To request a refund, please follow these steps:
1. Contact Us: Reach out to our customer service team within 7 days of receiving the product. You can contact us via email at support@viecurelifesciences.com or through our contact form.
2. Provide Details: Include your order number, a description of the issue, and any relevant photos of the product in your refund request.
3. Return the Product: If instructed, return the product to us. We will provide you with the return address and instructions.
Once we receive your refund request, we will:
• Review the Request: Evaluate the details and determine eligibility based on our refund policy.
• Inspect the Product: If a return is required, inspect the returned product upon receipt.
• Process the Refund: Approved refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or payment provider to process the refund.
The following items are not eligible for a refund:
• Products purchased more than 30 days ago.
• Opened or used products that do not have a defect.
• Products bought from third-party retailers or platforms.
We currently do not offer exchanges. If you need a different product, please return the original item for a refund and place a new order.
Shipping costs are non-refundable. If the return is due to a defect or error on our part, we will cover the return shipping costs.
